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7 Elements in Building a High-Powered, Productive IT Helpdesk System

As Enterprise Apps Tech illustrates in this anecdote, all it takes is the inability of an IT Helpdesk component to respond to an employee’s request to affect a business deal. … Continue reading 7 Elements in Building a High-Powered, Productive IT Helpdesk System

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How IT Helpdesk Adds a Human Touch to Customer Service

Customer 360 says that if bad customer service drives clients away, good customer service keeps them loyal and engaged. The IT Helpdesk is an integral component in strengthening that customer … Continue reading How IT Helpdesk Adds a Human Touch to Customer Service

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3 Ways By Which IT Helpdesk Can Improve your Customer Service

Bad customer service can translate to bad publicity, which can drive present and potential customers away. The end-result is loss of business. That hard business truth is more daunting now … Continue reading 3 Ways By Which IT Helpdesk Can Improve your Customer Service

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4 Common Staff Requests that Your IT Helpdesk Should Prepare For

Business.com names one important function that the IT Helpdesk can do for organizations but which are often neglected by the managers themselves: create a survey of the level of customer … Continue reading 4 Common Staff Requests that Your IT Helpdesk Should Prepare For

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The Frequent Reasons Why Your Staff Calls Your IT Helpdesk

Never underestimate the power of your IT Helpdesk to keep or drive away your customer. It is the front line and the first ‘face’ that your customer sees. If he … Continue reading The Frequent Reasons Why Your Staff Calls Your IT Helpdesk

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