June 6, 2017 / GuidesFor Team
According to the CIO report, one survey of several companies said that 42 percent of the employees were not happy with the performance of their internal IT Helpdesk. The response time was slow, or their issues were not being addressed. If unresolved, this issue can lower the productivity and efficiency of the entire organization. One key to having an efficient IT Helpdesk, regardless of whether it services internal or external parties, is the IT Helpdesk Manager running it and managing its software. To make sure that your company does not suffer the same kind of inefficiency mentioned in the report, it is important that you hire a top-notch IT Helpdesk Manager. Read on to find out how to spot and hire him. – Cora Llamas.