June 6, 2017 / GuidesFor Team
Bad customer service can translate to bad publicity, which can drive present and potential customers away. The end-result is loss of business. That hard business truth is more daunting now in the age of social media. According to Business2Community, 95 percent of surveyed customers say they automatically tweet and share their horrific customer service experiences with their friends, followers, and other online communities. One example of a consistent customer turn-off is making him wait for a long time. IT Helpdesk can prevent all these breakdowns from happening. It can actually improve your customer service experience in three ways. Read on for more. – Cora Llamas.