June 6, 2017 / GuidesFor Team
Business.com names one important function that the IT Helpdesk can do for organizations but which are often neglected by the managers themselves: create a survey of the level of customer satisfaction or dissatisfaction. That kind of a report will help the company improve on their inefficiencies and build up on their strengths. At the other side of the coin, though, is the service that the IT Helpdesk provides its internal publics: your employees. A similar survey on the internal use of IT Helpdesk can also be another mirror to let you see how you can strengthen operational processes inside the organization. This article can give you an idea of what to expect, as it names the common requests that staff makes when they call the IT Helpdesk. Read on for more. – Cora Llamas.