June 6, 2017 / GuidesFor Team
Customer 360 says that if bad customer service drives clients away, good customer service keeps them loyal and engaged. The IT Helpdesk is an integral component in strengthening that customer relationship. It is true that it brings organization and efficiency to the system. What many don’t realize is that the IT Helpdesk, more than its manual analog counterpart, brings in the human element that keeps the customer engaged and feeling wanted and valued. The following article shows how. Read on for more. – Cora Llamas.