June 6, 2017 / GuidesFor Team
Never underestimate the power of your IT Helpdesk to keep or drive away your customer. It is the front line and the first ‘face’ that your customer sees. If he gets his issues addressed and serviced, he will stay. If he has a bad customer experience, he will leave. Customer Think says that 68 percent of clients do take their business elsewhere if they are not happy with the way that the person at the other end of the line serviced them. All these cases of customer dissatisfaction cost corporate America around $40 billion a year. But that’s not the entire story. Your own internal parties – your employees – might also not be happy with the way that IT Helpdesk responds to their calls and resolves their issues. It’s time to take a look, because those concerns that your employees bring up before your Helpdesk can actually show the flaws and inefficiencies in your organization that need remediation – and fast. Read on for more. – Cora Llamas.
Posted In: Research