Why Automated IT Helpdesk Will Continue To Become More Efficient

June 6, 2017 / GuidesFor Team

Engadget discusses how IBM Watson is making the automated IT Helpdesk smarter and more responsive to customer queries. It can retrieve passwords, solve IT issues, and provide the customer technical solutions, and all the while sounding human. If this machine-intelligence-driven IT Helpdesk cannot help the customer, it will pass on the call to a human IT Helpdesk staffer who can. However, the artificial intelligence behind the IT Helpdesk will learn from this experience and provide the correct answer to the same problem in the future. Engadget provides us a preview of where the IT Helpdesk is going, and it does reveal a future where service to your internal and external shareholders will be implemented on a very efficient level. Read on for more. – Cora Llamas

Read the source article at timesofindia.indiatimes.com

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